Parent help
Quickest answer? Just ask us.
Our support team is here Monday to Saturday, 8am to 6pm.
Quick answers
The questions we're asked most.
Do you accept tax-free childcare?
Yes. We're registered with all the major schemes, including the gov.uk Tax-Free Childcare account. You can pay with it directly when you book through Magic Booking.
What does my child need to bring to Camp?
A packed lunch and snacks, a water bottle, suncream or a coat depending on the weather, and clothes they can get messy in. We'll send a full list when you book.
What does my child need to bring to Club?
Absolutely nothing, we have you covered.
Can I cancel or move a booking?
Yes, you can manage and amend bookings in your Magic Booking account. Our standard policy allows free changes up to 14 days before. Get in touch if you're closer than that.
How do you handle allergies and medical needs?
You tell us about any allergies, medication or medical needs at booking, and again at drop-off. Our staff are first-aid trained and every site has a clear medical plan.
What if my child gets upset or homesick?
It happens, and we're ready for it. Our staff are brilliant at settling children in, but we can facilitate early pick-up if your child requires.
How are groups put together?
By age, in small groups, so activities are pitched right and nobody feels lost.
Do you support additional needs (SEN)?
Wherever we can, yes. Tell us about your child's needs before you book and we'll have an honest conversation about how we can support them.
Already booked?
Manage your booking in your Magic Booking. Or you can message our support team directly.